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DelicateGem.com has a 30 day return or exchange policy on any stock item purchased on delicategem.com. Please contact us for a return authorization. Loose diamonds and special orders are final sale and are not eligible for returns. To be eligible for a return, items must be in their original purchase condition, include all product documentation and ship within 30 days of original shipping date. Please allow approximately 14 days to process the return.