Terms and Conditions 1. Every possible precaution has been made to offer this information in as accurate form as humanly possible. We are not responsible for typographical errors or mathematical errors if and when you find them. Our computers regularly gather data from cutters and dealers throughout the world on a daily basis and rely on the accuracy of this information. Our custom written diamond software regularly checks for many types of common errors but we cannot guarantee that a particular diamond is available, or at the price quoted until we verify it. If you find obvious errors please inform us so we can make corrections as quickly as possible. Please note many of the better made, premium cut and ideal cut diamonds are sold almost as fast as they are posted. If you're looking for a high quality diamond, or jewelry and you don't see what you are looking for, call at once at 212-354-7449 or fax us at 212-354-7446. The sight only contains a small number of our diamonds, color stones and other merchandise. The thousands of pieces couldn't possibly fit in one sight. We also have other sources that do not make their inventories available in a digital form for you by our database but may have the exact diamond or piece of jewelry you're looking for. 2. When you are ready to purchase we will verify the availability of the diamond or jewelry by sending a copy of the certificate or confirmation letter via Fax or E-mail. 3. All of the loose diamonds, color stones, and finished merchandise is 100% fully guaranteed. If there is a discrepancy, the merchandise is returnable for 20 days from when you sign for them as evidenced by your returned receipt. Appraisals must be provided by an independent graduate gemologist, not a jeweler. We do not charge shipping on completed sales inside the US. On items sold outside of the US there is a shipping charge. On returned merchandise, the customer will be charged will shipping. 4. All custom-made merchandise, custom ordered merchandise, or rings that have been sized are not returnable. Some of the merchandise available from our company is available to you only on a special order basis. We can not have every piece in stock at al times. 5. We guarantee the authenticity of all Diamond certifications from EGL, GIA, and AGS. These independent third parity appraisers of Diamond quality, double and triple check the grading of each Diamond. This is your assurance of the quality you are paying for. In addition, we check again and verify that the diamond we are shipping is the same diamond that is described on the certificate or in the case of direct shipments. Many of these have either an inscription on the girdle with the certificate number on it or a plot diagram to describe the individual characteristics of that particular diamond. In the rare event a diamond is shipped back to us, we may ask that the diamond be sent to a third party appraiser before we accept delivery, to verify that the Diamond being returned to us, is the diamond we shipped before credit is given. We will give that name and address at the time of return. 6. All merchandise must be paid with check, certified checks, wire transfer, or Visa, MasterCard, AMEX or Discover Credit Card. All checks must clear our bank before shipment. The only charge on return will be the shipping charge. 7. International Sales: Delicate Gem ships internationally to most countries in the World. To find out whether or not you live in an area of coverage please E-MAIL us. We accept wire-transferred funds in U.S. Dollars, and add shipping to all orders. We will advise you of shipping and insurance charges before completing the transaction. Import duties and local taxes are your responsibility. 8. All Diamonds and merchandise are shipped insured FOB New York, NY 10036, registered and / or insured mail or privately insured and shipped by US POSTAL SERVICE, FEDEX, UPS or other public carrier. All merchandise shipped to NY addresses or taken delivery in NY regardless of the source of funds are NY sales and will be charged sales tax as per state sales tax laws.