Frequently Asked Questions If you have any questions, please contact us: Delicate Gem Corporation 27W 47th Street #19 New York, NY 10036 Tel: (212) 354-7449 Fax: (212) 354-7446 Email us at info@delicategem.com Is this your entire line? No, the merchandise we have on the site is a very small portion of our entire inventory. We are constantly updating our pieces. If you don't see exactly what you are looking for, please give us an EMAIL or call (212) 354-7449. We might have it in stock. We can also help you make any piece you have in mind, even if it is not in our inventory. Is online ordering really secure? Yes. Our site uses Secure Sockets Layer (SSL), a protocol that delivers server authentication, data encryption and message integrity. Taken together, these provide the highest level of security and privacy available. For more information, please click on the Policy page of this website. What happens when I place an order online? First, you will receive an e-mail confirming that your order was received. We will then process your order and another email will be sent to you just to make sure that your order was processed properly and that the merchandise was available at the time of order. If the item is not in stock, we will get started on making the piece right away. This process usually takes 1-2 weeks. On some items it can take 3-4 weeks. Double confirmation is for your security as well as ours. How will my merchandise be shipped? Your merchandise will be shipped through the United States Postal Service, or UPS. Shipping will be free to our national customers provided through United States Postal Service., for international orders please call in to verify shipping. There are certain areas where items cannot be shipped outside the U.S. All merchandise will be fully insured, please look at our policies page for more information. How can I pay for my purchases? Any major credit cards are accepted - VISA, MasterCard, Discover or American Express is accepted. Bank checks are wire transfers are also accepted for methods of payments. Do you share my information? We will never share your information with any outside parties. Your business is safe with us. Do I pay sales tax? There will be no sales tax charged on any shipments made outside New York State. All items will be taxed on items shipped to New York State. For clients who live in the State of New York, a sales tax of 8.625% will be added to your order. For international clients, please EMAIL us to receive information on any duties which must be collected.